[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"{\"resolve_links\":\"url\",\"resolve_relations\":[\"BlockWorkList.works\"],\"version\":\"published\"}\u002Fhow-we-help\u002Fcustomer-experience":3,"inline-svg-https:\u002F\u002Fa.storyblok.com\u002Ff\u002F179979\u002Fx\u002F1979b6a64e\u002Fgrade.svg":380},{"data":4,"headers":358},{"story":5,"cv":321,"rels":322,"links":357},{"name":6,"created_at":7,"published_at":8,"updated_at":9,"id":10,"uuid":11,"content":12,"slug":314,"full_slug":315,"sort_by_date":34,"position":316,"tag_list":317,"is_startpage":31,"parent_id":318,"meta_data":34,"group_id":319,"first_published_at":8,"release_id":34,"lang":44,"path":34,"alternates":320,"default_full_slug":34,"translated_slugs":34},"Customer Experience","2026-08-17T06:28:05.655Z","2026-08-20T09:57:55.620Z","2026-08-20T09:57:55.638Z",209954757280295,"b4960f70-1de3-4531-b8b0-1c4741e6ac2a",{"_uid":13,"body":14,"metatags":20,"template":20,"component":313},"cde75e5c-ef73-49ae-91f7-3bbe696ae8a0",[15,39,117,159,181],{"_uid":16,"content":17,"component":32,"text_only":31,"background_image":33,"background_video":37},"a7a91dc7-953d-4746-9af9-7e9f8a7bda74",[18],{"_uid":19,"lead":20,"text":21,"columns":26,"headline":27,"alignment":28,"component":29,"isPageTitle":30,"showDivider":31,"useWideText":31,"useLargerTitle":30},"91fc70cd-85f5-4f4a-aef4-55c3bd83ef81","",{"type":22,"content":23},"doc",[24],{"type":25},"paragraph","1","Customer \nExperience.","left","BlockTextSection",true,false,"BlockHero",{"id":34,"alt":34,"name":20,"focus":34,"title":34,"source":34,"filename":20,"copyright":34,"fieldtype":35,"meta_data":36},null,"asset",{},{"id":34,"alt":34,"name":20,"focus":34,"title":34,"source":34,"filename":20,"copyright":34,"fieldtype":35,"meta_data":38},{},{"_uid":40,"theme":41,"blocks":42,"height":107,"padding":44,"anchor_id":108,"component":109,"reference":110,"background_blur":31,"custom_bg_color":111,"background_color":20,"background_image":115,"background_repeat":31},"2692a55f-e259-4990-a6e1-b6f0187841c1","dark",[43],{"gap":44,"_uid":45,"blocks":46,"alignment":104,"component":105,"useScroll":31,"column_count":20,"vertical_alignment":106},"default","00d0ee05-43c9-4d17-b697-49b3f3bf7bf2",[47,54],{"_uid":48,"lead":49,"text":50,"headline":20,"alignment":28,"component":29,"isPageTitle":31,"showDivider":31,"useWideText":31,"useLargerTitle":31},"2eca2c84-79c6-4b01-8ec4-b705de48a5b9","We put in the time to fully understand the nuances of your business or service so we can create better outcomes for everyone.",{"type":22,"content":51},[52],{"type":25,"attrs":53},{"textAlign":34},{"_uid":55,"lead":20,"text":56,"headline":20,"alignment":28,"component":29,"isPageTitle":31,"showDivider":31,"useWideText":31,"useLargerTitle":31},"0316cc39-1d3f-477a-acb2-d4b19e367791",{"type":22,"attrs":57,"content":58},{"backgroundColor":34},[59,65],{"type":25,"attrs":60,"content":61},{"textAlign":34},[62],{"text":63,"type":64},"We work with you to enhance your relationship with consumers, partners, customers, suppliers and stakeholders.","text",{"type":66,"content":67},"bullet_list",[68,76,83,90,97],{"type":69,"content":70},"list_item",[71],{"type":25,"attrs":72,"content":73},{"textAlign":34},[74],{"text":75,"type":64},"Research and interviews",{"type":69,"content":77},[78],{"type":25,"attrs":79,"content":80},{"textAlign":34},[81],{"text":82,"type":64},"Strategy review",{"type":69,"content":84},[85],{"type":25,"attrs":86,"content":87},{"textAlign":34},[88],{"text":89,"type":64},"User Experience improvements and overhauls",{"type":69,"content":91},[92],{"type":25,"attrs":93,"content":94},{"textAlign":34},[95],{"text":96,"type":64},"End-to-end touchpoints",{"type":69,"content":98},[99],{"type":25,"attrs":100,"content":101},{"textAlign":34},[102],{"text":103,"type":64},"Language, positioning and channels","center","BlockColumnLayout","start","fit","design-ux","BlockSection","Design, Experience and Product Thinking",{"_uid":112,"color":113,"plugin":114},"880c0cf0-53cf-4c12-ad0d-ac56a542ae86","#f40000","native-color-picker",{"id":34,"alt":34,"name":20,"focus":34,"title":34,"source":34,"filename":20,"copyright":34,"fieldtype":35,"meta_data":116},{},{"_uid":118,"theme":41,"blocks":119,"height":107,"padding":44,"anchor_id":108,"component":109,"reference":110,"background_blur":31,"custom_bg_color":154,"background_color":156,"background_image":157,"background_repeat":31},"7b3d77ec-5a80-43e7-b2d2-1b3fd24e894d",[120],{"gap":44,"_uid":121,"blocks":122,"alignment":104,"component":105,"useScroll":31,"column_count":20,"vertical_alignment":106},"d1c963fc-131d-46be-b31e-d73316e01ed3",[123,131],{"_uid":124,"lead":125,"text":126,"headline":20,"alignment":28,"component":29,"isPageTitle":31,"showDivider":31,"useWideText":31,"useLargerTitle":31},"ff238b3f-99a0-4144-9595-bdac86919d4a","We understand the competing demands of brands, stakeholders and users.",{"type":22,"attrs":127,"content":128},{"backgroundColor":34},[129],{"type":25,"attrs":130},{"textAlign":34},{"_uid":132,"lead":20,"text":133,"headline":20,"alignment":28,"component":29,"isPageTitle":31,"showDivider":31,"useWideText":31,"useLargerTitle":31},"5fefb208-5fe1-493d-89b5-f810f8dcf077",{"type":22,"attrs":134,"content":135},{"backgroundColor":34},[136,146],{"type":25,"attrs":137,"content":138},{"textAlign":34},[139],{"text":140,"type":64,"marks":141},"Our structured approach and process ensures that the business and brand objectives of all stakeholders are balanced, considered and conveyed, then delivered through the user experience.",[142],{"type":143,"attrs":144},"textStyle",{"color":145},"#1F0D25",{"type":25,"attrs":147,"content":148},{"textAlign":34},[149],{"text":150,"type":64,"marks":151},"We work with your team to design, build and deliver beautiful digital experiences across the user journey — ensuring users can achieve their objectives simply and intuitively, and have a brand experience that is in keeping with the overall vision.",[152],{"type":143,"attrs":153},{"color":145},{"_uid":155,"color":113,"plugin":114},"a4ea2022-7fa0-4555-8076-856e3e16846e","gray-light-300",{"id":34,"alt":34,"name":20,"focus":34,"title":34,"source":34,"filename":20,"copyright":34,"fieldtype":35,"meta_data":158},{},{"_uid":160,"theme":41,"blocks":161,"height":107,"padding":176,"anchor_id":20,"component":109,"reference":171,"background_blur":31,"custom_bg_color":177,"background_color":20,"background_image":179,"background_repeat":31},"40a2b855-089e-4f7d-b819-be3a5c7016fb",[162,166],{"_uid":163,"height":164,"columns":26,"component":165},"c02846fe-b1d2-41f2-9686-da82d6fbbb52","7.5","BlockSpacer",{"gap":44,"_uid":167,"blocks":168,"component":105,"useScroll":31,"column_count":20,"vertical_alignment":175},"a4d968b9-3cec-4183-9135-50d9f4673519",[169],{"_uid":170,"lead":171,"text":172,"columns":26,"headline":20,"alignment":28,"component":29,"isPageTitle":31,"showDivider":31,"useWideText":31,"useLargerTitle":31},"8bb51a86-f549-45f2-971b-7e6fdac04a24","Selected Work",{"type":22,"content":173},[174],{"type":25},"stretch","none",{"_uid":178,"color":113,"plugin":114},"e4c972d3-475e-4c3b-ac11-6c74f39f3e5d",{"id":34,"alt":34,"name":20,"focus":34,"title":34,"source":34,"filename":20,"copyright":34,"fieldtype":35,"meta_data":180},{},{"_uid":182,"works":183,"component":312,"sliderLayout":31},"ca368dcd-aa27-477d-892c-cbe76289aca4",[184,217,249,288],{"name":185,"created_at":186,"published_at":187,"updated_at":188,"id":189,"uuid":190,"content":191,"slug":209,"full_slug":210,"sort_by_date":34,"position":211,"tag_list":212,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":214,"first_published_at":215,"release_id":34,"lang":44,"path":34,"alternates":216,"default_full_slug":34,"translated_slugs":34,"_stopResolving":30},"Charge HQ","2023-11-23T01:09:05.329Z","2025-02-24T03:14:59.794Z","2025-02-24T03:14:59.820Z",409580076,"2247f9ef-2c22-4517-992f-c77faf43938e",{"_uid":192,"component":193,"title":185,"subtitle":194,"tags":195,"background_image":202,"background_video":204},"25a4ef02-951a-4e76-9088-cef57dd22571","ContentTypeWork","Grade led the charge with new branding and design to showcase Charge HQ's groundbreaking platform and innovative EV charging solution.\n",[196,197,198,199,200,201],"UI","Design","UX","Brand","Creative Direction","Product",{"id":34,"alt":34,"name":20,"focus":34,"title":34,"source":34,"filename":20,"copyright":34,"fieldtype":35,"meta_data":203},{},{"id":205,"alt":206,"name":20,"focus":20,"title":20,"source":20,"filename":207,"copyright":20,"fieldtype":35,"meta_data":208,"is_external_url":31},15797905,"A display of electric cars","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F179979\u002Fx\u002F4006a6c742\u002Fcharge-hq-video-header.mp4",{"alt":206,"title":20,"source":20,"copyright":20},"chargehq","work\u002Fchargehq",70,[],207991875,"b2ca8565-9bb0-4323-b8dd-f14c915eae01","2023-10-20T02:49:44.024Z",[],{"name":218,"created_at":219,"published_at":220,"updated_at":221,"id":222,"uuid":223,"content":224,"slug":236,"full_slug":237,"sort_by_date":238,"position":239,"tag_list":240,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":246,"first_published_at":247,"release_id":34,"lang":44,"path":34,"alternates":248,"default_full_slug":34,"translated_slugs":34,"_stopResolving":30},"BOOM! Power","2024-08-20T02:04:00.408Z","2025-01-13T01:23:29.621Z","2025-01-13T01:23:29.644Z",537373411,"a3f681cf-50e8-4bbc-8326-173802f7dfe4",{"_uid":192,"component":193,"title":218,"subtitle":225,"tags":226,"background_image":228,"background_video":234},"Grade joined forces with BOOM! Power to support their vision of electrifying over 100 million homes before 2050, by creating concept designs for the home electrification “one stop shop” platform’s user interface and experience.",[198,197,227,196],"Wireframing",{"id":229,"alt":230,"name":20,"focus":20,"title":231,"source":20,"filename":232,"copyright":20,"fieldtype":35,"meta_data":233,"is_external_url":31},17042149,"Skyline with corrugated iron building and solar panels","Boom Power Case Study","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F179979\u002F3967x2628\u002Fca6625a67b\u002Fboom_solar3scott-webb.jpg",{"alt":230,"title":231,"source":20,"copyright":20},{"id":34,"alt":34,"name":20,"focus":34,"title":34,"filename":34,"copyright":34,"fieldtype":35,"meta_data":235,"is_external_url":31},{},"boom-power","work\u002Fboom-power","2024-09-03",30,[241,197,242,243,244,245,198],"Climate Tech","Digital Innovation","ESG","Partnership","Tech for Good","53a359b5-f3df-4e6a-a4a9-f81aa0507366","2024-09-03T03:30:00.000Z",[],{"name":250,"created_at":251,"published_at":252,"updated_at":253,"id":254,"uuid":255,"content":256,"slug":275,"full_slug":276,"sort_by_date":34,"position":277,"tag_list":278,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":285,"first_published_at":286,"release_id":34,"lang":44,"path":34,"alternates":287,"default_full_slug":34,"translated_slugs":34,"_stopResolving":30},"IGA Shop App","2025-01-09T01:59:27.515Z","2025-10-29T01:54:44.772Z","2025-10-29T01:54:44.793Z",605988499,"2b182514-f021-4f06-88c0-9451548b0b19",{"_uid":257,"component":193,"title":258,"subtitle":259,"tags":260,"background_image":268,"background_video":270},"dc7a7b72-2869-40a9-ae8c-6a337e20c99f","IGA Shop Mobile App","Grade worked as a technology and UX partner to \ndeliver native mobile apps that allow shoppers across Australia to order groceries from their local IGA store.\n",[201,261,262,263,264,265,198,266,267],"E-Commerce","App Build","App Deploy","Custom API","Accessibility","Analytics","Integration",{"id":34,"alt":34,"name":20,"focus":34,"title":34,"filename":34,"copyright":34,"fieldtype":35,"meta_data":269,"is_external_url":31},{},{"id":271,"alt":272,"name":20,"focus":20,"title":20,"source":20,"filename":273,"copyright":20,"fieldtype":35,"meta_data":274,"is_external_url":31},19778971,"Various scenes from IGA Supermarkets, including products and people.","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F179979\u002Fx\u002F156b893248\u002Figa-app-reel.mp4",{"alt":272,"title":20,"source":20,"copyright":20},"iga-shop-app","work\u002Figa-shop-app",-10,[279,280,281,282,283,284],"Discover","Impact","Optimisation ","Research","Roadmap ","Strategy ","7c0cc661-f512-485b-9fc6-cd716c4bee46","2025-02-18T01:33:05.637Z",[],{"name":289,"created_at":290,"published_at":291,"updated_at":292,"id":293,"uuid":294,"content":295,"slug":305,"full_slug":306,"sort_by_date":34,"position":307,"tag_list":308,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":309,"first_published_at":310,"release_id":34,"lang":44,"path":34,"alternates":311,"default_full_slug":34,"translated_slugs":34,"_stopResolving":30},"Mister Wolf","2023-09-19T05:15:22.553Z","2024-05-09T01:30:20.111Z","2024-05-09T01:30:20.140Z",372594979,"943183d1-c290-405c-a668-1868d8d509e1",{"_uid":296,"component":193,"title":289,"subtitle":297,"tags":298,"background_image":-1,"background_video":301},"093fb6b6-add2-4ce8-b5ff-bfb5fdf6ad5b","Grade was asked to create a tightly-focused UX-driven e-commerce website for Sydney custom watchmaker Mister Wolf.",[227,198,299,300,261,262],"Front-End Build","CMS Development",{"id":302,"alt":20,"name":20,"focus":20,"title":20,"source":20,"filename":303,"copyright":20,"fieldtype":35,"meta_data":304,"is_external_url":31},11143233,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F179979\u002Fx\u002F8bc49b4dc9\u002Fmr_wolf_1.mp4",{},"mister-wolf","work\u002Fmister-wolf",100,[],"f0d29582-2a66-4ea5-83f8-f92b8c2d8655","2023-10-09T01:59:37.437Z",[],"BlockWorkList","ContentTypePage","customer-experience","how-we-help\u002Fcustomer-experience",-70,[],209950778233448,"f333ae74-6544-41b8-b647-c68f9423e5bb",[],1787220721,[323,332,341,348],{"name":185,"created_at":186,"published_at":187,"updated_at":188,"id":189,"uuid":190,"content":324,"slug":209,"full_slug":210,"sort_by_date":34,"position":211,"tag_list":330,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":214,"first_published_at":215,"release_id":34,"lang":44,"path":34,"alternates":331,"default_full_slug":34,"translated_slugs":34},{"_uid":192,"component":193,"title":185,"subtitle":194,"tags":325,"background_image":326,"background_video":328},[196,197,198,199,200,201],{"id":34,"alt":34,"name":20,"focus":34,"title":34,"source":34,"filename":20,"copyright":34,"fieldtype":35,"meta_data":327},{},{"id":205,"alt":206,"name":20,"focus":20,"title":20,"source":20,"filename":207,"copyright":20,"fieldtype":35,"meta_data":329,"is_external_url":31},{"alt":206,"title":20,"source":20,"copyright":20},[],[],{"name":250,"created_at":251,"published_at":252,"updated_at":253,"id":254,"uuid":255,"content":333,"slug":275,"full_slug":276,"sort_by_date":34,"position":277,"tag_list":339,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":285,"first_published_at":286,"release_id":34,"lang":44,"path":34,"alternates":340,"default_full_slug":34,"translated_slugs":34},{"_uid":257,"component":193,"title":258,"subtitle":259,"tags":334,"background_image":335,"background_video":337},[201,261,262,263,264,265,198,266,267],{"id":34,"alt":34,"name":20,"focus":34,"title":34,"filename":34,"copyright":34,"fieldtype":35,"meta_data":336,"is_external_url":31},{},{"id":271,"alt":272,"name":20,"focus":20,"title":20,"source":20,"filename":273,"copyright":20,"fieldtype":35,"meta_data":338,"is_external_url":31},{"alt":272,"title":20,"source":20,"copyright":20},[279,280,281,282,283,284],[],{"name":289,"created_at":290,"published_at":291,"updated_at":292,"id":293,"uuid":294,"content":342,"slug":305,"full_slug":306,"sort_by_date":34,"position":307,"tag_list":346,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":309,"first_published_at":310,"release_id":34,"lang":44,"path":34,"alternates":347,"default_full_slug":34,"translated_slugs":34},{"_uid":296,"component":193,"title":289,"subtitle":297,"tags":343,"background_image":-1,"background_video":344},[227,198,299,300,261,262],{"id":302,"alt":20,"name":20,"focus":20,"title":20,"source":20,"filename":303,"copyright":20,"fieldtype":35,"meta_data":345,"is_external_url":31},{},[],[],{"name":218,"created_at":219,"published_at":220,"updated_at":221,"id":222,"uuid":223,"content":349,"slug":236,"full_slug":237,"sort_by_date":238,"position":239,"tag_list":355,"is_startpage":31,"parent_id":213,"meta_data":34,"group_id":246,"first_published_at":247,"release_id":34,"lang":44,"path":34,"alternates":356,"default_full_slug":34,"translated_slugs":34},{"_uid":192,"component":193,"title":218,"subtitle":225,"tags":350,"background_image":351,"background_video":353},[198,197,227,196],{"id":229,"alt":230,"name":20,"focus":20,"title":231,"source":20,"filename":232,"copyright":20,"fieldtype":35,"meta_data":352,"is_external_url":31},{"alt":230,"title":231,"source":20,"copyright":20},{"id":34,"alt":34,"name":20,"focus":34,"title":34,"filename":34,"copyright":34,"fieldtype":35,"meta_data":354,"is_external_url":31},{},[241,197,242,243,244,245,198],[],[],{"age":359,"cache-control":360,"connection":361,"content-encoding":362,"content-type":363,"date":364,"etag":365,"referrer-policy":366,"sb-be-version":367,"server":368,"transfer-encoding":369,"vary":370,"via":371,"x-amz-cf-id":372,"x-amz-cf-pop":373,"x-cache":374,"x-content-type-options":375,"x-frame-options":376,"x-permitted-cross-domain-policies":176,"x-request-id":377,"x-runtime":378,"x-xss-protection":379},"3698","max-age=0, public, s-maxage=604800, stale-if-error=3600","keep-alive","gzip","application\u002Fjson; charset=utf-8","Thu, 20 Aug 2026 11:22:29 GMT","W\u002F\"744ae5477f8347f874e38b1f7b5f0525\"","strict-origin-when-cross-origin","5.946.1","nginx\u002F1.29.1","chunked","Origin,Accept-Encoding","1.1 33fe46ff3d32130fa3d35a8d855b7102.cloudfront.net (CloudFront)","uHWsZvsRbG9jDMGnh7RPAuU4EMTKuvsPLXeHx_SJuGZWt5VCqxiOAg==","SYD3-P3","Hit from cloudfront","nosniff","SAMEORIGIN","370ae035-614e-41be-997b-5a221869aca0","0.063292","0","\u003Csvg xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" viewBox=\"0 0 140 160\" class=\"\">\u003Cpath d=\"M7.68 78.19A74.59 74.59 0 0 0 26 127.6v28.73h106.32v-75.1H84.44c-3.29 0-7.47 1.83-10.42 3.38a.32.32 0 0 1-.35-.54c2.32-1.88 5.27-4.33 6.76-5.83l51.89-51.93V24c-15-12.8-33.13-20.33-49.48-20.33C41.4 3.67 7.68 37.1 7.68 78.19zm77 7.72h43v65.75H30.72v-24L64 94.44a29.27 29.27 0 0 1 20.66-8.53zm-56.2 37.41a69.07 69.07 0 0 1-16.14-45.13c0-38.52 31.66-69.86 70.5-69.86 14.55 0 30 6.06 43.71 17.13z\"\u002F>\u003C\u002Fsvg>\n"]